Does The Service Wizard offer free estimates?
Yes. We provide free estimates for all HVAC services — furnace, water heater, AC, and boiler work. Contact us to schedule a visit.
What should I do if my furnace or AC breaks down?
Call us right away. We offer 24/7 emergency response so your heating or cooling system is back up and running as fast as possible.
How can I improve my HVAC system's efficiency?
Replace air filters regularly, seal air leaks around your home, and consider upgrading to a programmable thermostat. A yearly tune-up under one of our maintenance plans also helps catch small issues before they become expensive ones.
What's included in a Service Wizard maintenance plan?
All three plans include annual tune-ups, priority scheduling, and discounted repairs. Basic Wizard covers one system, Wizard covers furnace and AC with no emergency call-out fee, and Pro Wizard adds same-day emergency priority and an annual water heater flush.
Do you service Lakefield and Millbrook, or just Peterborough?
We serve Peterborough, Lakefield, Millbrook, Norwood, Keene, Omemee, and Selwyn. If you're just outside those areas, give us a call — we may still be able to help.
What water heater brands do you work on?
We specialize in Bradford White and John Wood water heaters, and also service Giant, Navien, Rinnai, and other brands. For furnaces and boilers, we specialize in Keep-Rite, Continental, Goodman, Rheem, and Wolf Steel Condo Packs, among others.
Is The Service Wizard licensed?
Yes. We're TSSA licensed (FS-R-52253) with over 20 years of experience serving the Peterborough area.
How long does a furnace last?
Most furnaces last 15 to 20 years with regular maintenance. Annual tune-ups help catch small issues early and can meaningfully extend that lifespan.
How often should I change my furnace filter?
Every 1 to 3 months during heating season, depending on the filter type and whether you have pets. A clogged filter makes your furnace work harder and can shorten its lifespan.
How long does a water heater last?
Tank water heaters typically last 8 to 12 years, while tankless units can last 15 to 20 years with proper maintenance. If yours is leaking, making noise, or your water isn't heating consistently, it may be time for a repair or replacement.
Should I get a tank or tankless water heater?
Tank water heaters cost less upfront and are simpler to install, while tankless units take up less space, last longer, and heat water on demand rather than storing it. We can walk you through which makes sense for your home and household size.
